About Us

 VoIP phone system work by transmitting voice calls over IP networks, meaning calls are made over an internet connection rather than using a landline. With a standard telephone call, a ‘path’ is provided between yourself and the number you dial using the network of telephone lines that are seen up and down the country.

However, with a VoIP phone setup, the calls are transmitted in a different way. The audio is converted into what is called digital packets, which are then transmitted across a Local Area Network (LAN) or online. Fortunately, there isn’t a complicated process when it comes to making a call via VoIP – the calls can be made in pretty much the same manner as an analogue phone call, using our telephone hardware.

Thanks to advancements in technology, VoIP is quickly becoming the go-to means of communication for businesses of all sizes, due to its reliability. VoIP call charges are also often much lower than standard business lines, so are perfectly suited for businesses who often make long distance or international calls. Companies also don’t need to pay for multiple phone lines or a lot of expensive hardware, which further drives down costs.

There are two ways in which VoIP systems can be set up within an office. The first choice you must make as a business is to decide whether to go for a cloud-based phone system or to keep things in house. If you opt for the cloud-based solution, you are required to download some software to get the system working, plus a monthly fee is paid to a provider.

Once that has been established, you will then need to decide which VoIP setup to choose from:

IP phones can be installed in an office - much in the same way as a traditional desk phone – and will look and act in pretty much the same way as their counterpart. The only difference is how they are connected, with most only requiring a single Ethernet connection.

VoIP desktop phones have all the same bells and whistles as their analogue counterparts, including call recording, caller ID, voicemail, and other features. You may also wish to have a cordless phone, which is possible as long as your IP phone supports Wi-Fi or Bluetooth connections.

Running your calls through an office computer is the other option, as you can turn any computer into a VoIP phone by downloading some software, which is often referred to as a ‘softphone’.

Each softphone is slightly different, but their appearance tends to be fairly similar in that it resembles a traditional telephone handset. This interface is then used just like a phone, allowing the user to make calls through their computer, usually with the help of a headset and microphone. Our Ericsson-LG cloud PBX solution is perfect for SME’s who are looking for hosted VoIP without the complication of a cutting-edge system. It’s compact, powerful and offers huge value. It’s flexible too, offering an integrated communications solution with a range of bolt-on features so you can tailor your hosted phone system to deliver the features you need including: voice, video, SMS, message and presence across devices. Compatible with DECT and Wi-Fi phones, this hosted PBX solution is as flexible as they come.