WHAT IS COMPUTER TELEPHONY INTEGRATION (CTI)?

 Link your business phone and computer systems together and make life simpler with CTI Integration.

CTI is an abbreviation of Computer Telephony Integration.

CTI technology allows computer systems to interact with telephones and other forms of communication for example: email, text messaging, web messaging, live chat, fax, etc. and is an invaluable tool to help call centres gain a competitive edge in their industry; enabling them to take a more data-driven approach when interacting with callers.

CTI integration opens the door to a wide range of business benefits and allows teams to be more efficient, productive and customer focussed. Empower your team and find out more about how an on-premise of cloud-based phone system with CTI could benefit your business.