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WHAT IS CALL RECORDING? WHY DO I NEED CALL RECORDING?

 10Comm's call recording solutions enable businesses to monitor call performance and gain valuable insights into how teams handle customer calls as well as effectively handle issues as they arise. Capture every phone conversation that takes place within your business and replay them at the touch of a button with our call recording solution.

We provide SIP and traditional PBX compatible call recording solutions, which enable businesses to continually monitor business performance, assess how teams handle customer calls, train employees and improve their sales strategy, and remain PCI compliant with any relevant legislation. You can access all of your call recordings through our online portal with ease and save them in a format that’s suitable for email attachments.

Let’s help you to cut costs, as well as increase productivity and performance. Talk to us about our call recording solutions.

WHAT ARE THE BENEFITS OF CALL RECORDING?

  • Ensure staff are complying with policies and procedures
  • Improve and monitor customer satisfaction
  • Monitor and measure staff performance
  • Train teams and new starters
  • Measure the success of calls
  • Capture missed or forgotten details
  • Improve corporate governance
  • Reduce risk
  • Improve regulatory compliance
  • Simplify dispute resolution
  • Increase sales conversions

10Com

Unit 36 Purdeys Ind Estate, Rochford, Essex SS4 1ND

0333 034 8013

sales@10com.co.uk


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